Privacy Policy and Security

Discover Bank Privacy Policy

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Rev. 10/11

Facts

What Does Discover BankDo With Your Personal Information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account transactions
  • account balances and payment history
  • transaction history and credit history
How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Discover Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Discover Bank share? Can you limit this sharing?

For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

 Yes No

For our marketing purposes— to offer our products and services to you

 Yes No

For joint marketing with other financial companies

 Yes No

For our affiliates' everyday business purposes— information about your transactions and experiences

 Yes No

For our affiliates' everyday business purposes— information about your creditworthiness

 Yes Yes

For our affiliates to market to you

 Yes Yes

For nonaffiliates to market to you

 Yes Yes
To limit our sharing
  • Call 1-866-402-1048 — our menu will prompt you through your choices

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.
Questions?

Call 1-800-347-7000
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Who we are

Who is providing this notice?

This privacy policy is being provided by Discover Bank and applies to the products and services obtained at our retail bank office in Greenwood, Delaware and deposit accounts opened by mail, by phone, or on our Web sites.
What we do

How does Discover Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Discover Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account or make deposits or withdrawals from your account
  • give us your contact information or make a wire transfer
  • provide account information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes —information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.
Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • our affiliates include financial service providers that offer credit protection, card servicing and payment processing services

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • nonaffiliates we share with can include insurance companies

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • our joint marketing partners can include institutions such as insurance companies
Other important information

Vermont Residents – Except as permitted by law, we will not share information we collect about you with nonaffiliates or affiliates unless you call us at 1-866-402-1048 and authorize us to do so.

California Residents – Except as permitted by law, we will not share information we collect about you with nonaffiliates or joint marketing partners while you are a resident of California.

Nevada Residents – You may call 1-866-402-1048 to be placed on our Do Not Call List. For more information, mail Discover Bank, PO Box 30416, Salt Lake City, UT 84130. You may also contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101, call 702-486-3132, or e-mail BCPINFO@ag.state.nv.us. This notice is provided pursuant to state law.

Security Information

Creating a Safe Internet Environment

Internet security is a top priority at Discover Bank. That's why we use sophisticated encryption technology to keep your personal and financial information private.

You can enhance your online safety by keeping your Account numbers and passwords private and by guarding your other financial information.

Your User ID and Password

To access the Banking Center, you need to create a user ID and password. To help ensure that only you can view your Account information:

  • Never reveal your password to anyone
  • Keep your password secret
  • Change your password periodically

Find out more about your Banking Center User ID and Password in our Frequently Asked Questions.

End Your Secure Session Completely

If you do not log out of the Banking Center, you could potentially allow others using the same computer to access information saved or cached in the memory of the browser. When you are ready to leave the Banking Center always:

  • Log out by clicking the "Banking Center Log Out" link
  • Close your browser's window before you leave the computer as an extra precaution

Protect Your Account from Scams

An increasingly common scam-called "phishing" uses official-looking e-mails to deceive consumers into disclosing their sensitive personal information. The e-mail often directs the recipient to a "look-alike" Web site of a legitimate business, tricking consumers into thinking they are responding to a valid request. Here are some ways to avoid getting caught by one of these scams:

  • Do not provide your vital Account information by e-mail or phone unless you initiated the contact. Discover Bank will never send an e-mail asking you to reply with your Account or personal information.
  • If the URL is not one of the following root URLs, close your browser window immediately:
    • mydiscoverbank.com
    • https://secureforms.orcc.com/discover/form_mm.asp
    • https://demo1.onlinebank.com
    • https://global1.onlinebank.com
  • Add the Discoverbank.com Banking Center Log In page to your browser's Favorites or Bookmarks menu.

If you receive an e-mail that claims to be from Discover Bank that you suspect might be fraudulent, call

1-800-347-7000 TDD(1-800-347-7454) immediately. A Customer Service Representative can verify whether or not the e-mail was actually sent by Discover Bank.

Prevent Identity Theft

One of the fastest growing crimes in the United States is identity theft. Identity theft happens when someone uses your name or personal information to commit financial fraud. By following these simple steps, you can help safeguard your personal information and protect yourself and your credit rating.

Protect Your Identity

Keep your personal information in a safe place. Do not carry your birth certificate, social security card or passport with you unless you need to use it. Always make copies of the originals and keep them in a safe place. If you lose such documents, contact the appropriate government office immediately.

Review your financial statements regularly. Check your credit card and bank statements each month for any suspicious activity. Request and check your credit report at least once a year for mistakes or fraudulent use. If you come across any suspicious activity on your accounts, contact your financial institution immediately. If you notice suspicious activity on your Discover Bank Account, call 1-800-347-7000 immediately.

Dispose of confidential information securely. Shred important documents to prevent con artists from collecting private information from your trash.

Reporting Fraud

Act quickly. If you suspect your identity or financial information is being used fraudulently, call your bank and credit card companies immediately. The sooner you act, the better the chances of catching the culprit and of limiting the damage.

File a police report. The best way for the authorities to bring criminals to justice and prevent future fraud is through sharing information. Your police report helps authorities gain insight on how the crime was committed.

Prevent future fraud.The minute you learn your identity is being used fraudulently, place a fraud alert on your name and social security number. This helps prevent future fraud and further tarnishing of your personal and financial records. Call the three national credit-reporting organizations and the Social Security Administration immediately to place a fraud alert on your name and Social Security number. The numbers are:

  • Equifax: 1-888-766-0008
  • Experian: 1-888-397-3742
  • TransUnion: 1-800-680-7289
  • Social Security Administration (Fraud Line): 1-800-269-0271